Refunds & Returns Policy

At NU BioTech Labs, all sales are final except where a refund, replacement, or other remedy is required by applicable law. We do not accept routine returns, exchanges, or refund requests after an order has entered processing, preparation, packing, or fulfillment.

Once an order has been transferred to a shipping carrier, it is no longer eligible for cancellation, return, exchange, or refund except where otherwise required by law or expressly approved by NU BioTech Labs after reviewing a documented order issue.

1. Order Cancellations

To request an order cancellation, contact us immediately at [email protected] before the order has been processed, prepared, packed, or scheduled for shipment.

Cancellation requests are not guaranteed. A cancellation may be approved only when the order has not entered processing or fulfillment. Once processing begins, the order may no longer be canceled, modified, stopped, returned, exchanged, or refunded.

2. No Refunds After Processing or Shipping

Once an order has been processed, prepared, packed, or transferred to a shipping carrier, the sale is final. Except where required by law, NU BioTech Labs cannot issue a refund, accept a return, exchange a product, or reverse the transaction after this point.

Customers are responsible for reviewing all order details before submitting payment, including:

• Product names, strengths, and selected variations;
• Product quantities;
• Billing and shipping information;
• Email address and telephone number;
• The selected shipping method;
• Research-use acknowledgments, certifications, and Site requirements.

3. Incorrect or Incomplete Customer Information

NU BioTech Labs is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information submitted by the customer during checkout.

This may include an incorrect street address, apartment or suite number, postal code, recipient name, email address, or telephone number. Customers should contact us immediately after discovering an error. Address corrections or order changes cannot be guaranteed after processing begins.

4. Shipping Carrier Responsibility

After a package has been transferred to a shipping carrier, it is no longer under the direct physical control of NU BioTech Labs. Carrier delays, routing errors, unsuccessful delivery attempts, weather disruptions, service interruptions, and other circumstances outside our reasonable control do not automatically qualify an order for a refund.

Where reasonably possible, we may assist with reviewing tracking information or initiating a carrier inquiry. Assistance with an investigation does not guarantee a refund, replacement, reshipment, or account credit.

5. Lost, Delayed, or Misdelivered Packages

Customers should review the tracking information supplied with their order and contact the applicable shipping carrier regarding a delayed, lost, or misdelivered package.

NU BioTech Labs may assist with a carrier inquiry when reasonably possible. Any replacement, reshipment, refund, or account credit will be determined after reviewing the circumstances and available documentation, subject to applicable law.

6. Damaged or Incorrect Orders

If an order arrives visibly damaged or contains an incorrect product, contact [email protected] as soon as possible after delivery.

Include the following information with your request:

• Your full name and order number;
• A clear description of the issue;
• Photographs of the outer shipping package;
• Photographs of the shipping label;
• Photographs of the damaged or incorrect product.

Do not discard the product, shipping materials, or packaging until our team has completed its review. Submitting a claim does not automatically guarantee approval. NU BioTech Labs will evaluate the available documentation and determine an appropriate resolution, subject to applicable law.

7. Product Handling and Storage

Customers are responsible for reviewing and following all applicable handling and storage information after delivery. NU BioTech Labs is not responsible for degradation, damage, contamination, or loss caused by improper storage, handling, temperature exposure, reconstitution, use, or other actions occurring after delivery.

8. Unauthorized Returns

Do not return any product to NU BioTech Labs without prior written authorization. Unauthorized returns may be refused, discarded, or returned to the sender and will not qualify for a refund, replacement, exchange, or account credit.

Written authorization to return an item does not guarantee that a refund, replacement, exchange, or credit will be issued. Any resolution will depend on our review of the specific circumstances.

9. Chargebacks and Payment Disputes

Before submitting a chargeback or payment dispute, customers should contact [email protected] so that we may review the matter and attempt to resolve any legitimate order concern.

False, fraudulent, abusive, or unauthorized payment disputes may result in suspension or termination of the associated customer account and may prevent future purchases from the Site.

10. Contact NU BioTech Labs