Shipping Policy

1. Where We Ship

NU BioTech Labs, LLC currently ships within the United States only, including all 50 states and the District of Columbia.

We do not currently ship to:

• International addresses;
• U.S. military APO, FPO, or DPO addresses;
• U.S. territories outside the 50 states, including Puerto Rico, Guam, the U.S. Virgin Islands, and similar locations;
• Freight-forwarding companies or package-reshipping services;
• P.O. boxes when the selected shipping carrier requires a physical street address.

If an order is submitted with an unsupported shipping destination, we may contact the customer to request a valid address. If a supported address cannot be provided before fulfillment begins, the order may be canceled and refunded to the original payment method.

2. Order Processing

Orders are typically processed and shipped within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or U.S. federal holidays will begin processing on the next applicable business day.

Processing times may be extended during product launches, promotional events, high-volume periods, payment reviews, inventory verification, severe weather, or other operational disruptions.

3. Shipping Methods and Transit Times

Orders are shipped through tracked carriers such as USPS or UPS. The carrier and service level are determined by destination, shipment weight, package dimensions, service availability, and the shipping method selected during checkout.

Transit time begins after shipment and carrier acceptance and does not include our 1–2 business day processing time. Transit times are estimates provided by the carriers and are not guaranteed delivery dates.

4. Tracking Information

Tracking information is sent to the email address associated with the order when a shipping label is generated. An additional notification may be sent when the package is accepted or scanned by the carrier.

Tracking information may take several hours to update after label creation. A label-created status does not necessarily mean that the carrier has physically received or scanned the package.

Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the shipment when necessary.

5. Shipping Rates

Shipping rates are calculated based on your order subtotal before taxes and discounts:

• Orders under $200: $10 Standard Shipping or $20 UPS 2-Day.
• Orders $200–$349.99: FREE Standard Shipping or $10 upgrade to UPS 2-Day.
• Orders $350+: FREE UPS 2-Day Shipping.

Taxes, shipping fees, discounts, and other applicable charges are calculated and displayed during checkout before the order is submitted.

6. Packaging

Orders are shipped in discreet outer packaging. External shipping materials do not display prominent NU BioTech Labs, LLC branding, product imagery, or detailed descriptions of the package contents.

Products are secured using appropriate protective materials designed to reduce movement and physical damage during standard transit. Packaging methods may vary depending on product quantity, package dimensions, shipping service, and destination.

7. Product Stability and Temperature Handling

Products are shipped using the methods described in our policy. NU BioTech Labs, LLC does not provide validated cold-chain or guaranteed temperature-controlled transit unless arranged in writing beforehand.

Customers whose laboratory protocol requires refrigerated transit, overnight delivery, validated temperature monitoring, or specialized packaging should contact [email protected] before placing an order.

Specialized handling requests are subject to availability, additional fees, carrier limitations, and written approval before checkout.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout. This includes the recipient name, street address, apartment or suite number, city, state, ZIP code, email address, and telephone number.

NU BioTech Labs, LLC is not responsible for delays, failed delivery attempts, returned packages, or losses caused by incorrect, incomplete, outdated, or undeliverable customer information.

To request an address correction, email [email protected] immediately with your order number and corrected address.

Address changes cannot be guaranteed after an order has entered processing or after a shipping label has been generated.

9. Carrier Delays

After a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier. NU BioTech Labs, LLC is not responsible for delays caused by weather, transportation disruptions, carrier backlogs, service interruptions, incorrect routing, natural disasters, government actions, or other circumstances outside our reasonable control.

Shipping delays do not automatically qualify an order for cancellation, replacement, credit, or refund after the package has left our facility.

10. Lost Packages

If tracking shows no meaningful movement for seven business days after carrier acceptance, customers may contact us at [email protected] so we can review the shipment and, when appropriate, initiate a carrier inquiry.

To report a potentially lost package, please provide:

• Your full name;
• Your order number;
• The shipment tracking number;
• A clear description of the issue;
• Any relevant communication received from the shipping carrier.

NU BioTech Labs, LLC may assist with initiating a carrier investigation. Assistance with an investigation does not guarantee replacement, reshipment, account credit, or refund.

11. Damaged Packages

If a package arrives visibly damaged, contact [email protected] within 72 hours of delivery.

Include clear photographs of:

• The exterior shipping package;
• The shipping label;
• The internal packaging;
• The affected product or products;
• Any visible leakage, breakage, crushing, or other damage.

Keep all packaging materials and affected products until the claim has been reviewed. Claims submitted without adequate supporting documentation may be denied.

12. Delivered but Missing Packages

If tracking shows that a package was delivered but it cannot be located, customers should first:

• Check the delivery location, mailbox, porch, reception area, parcel locker, or another secure delivery area;
• Ask household members, employees, neighbors, building management, or reception staff whether they accepted the package;
• Contact the carrier to request delivery details or geographic scan information;
• Allow up to 24 hours, as some packages may be marked delivered shortly before physical delivery.

NU BioTech Labs, LLC is not responsible for theft, loss, or misplacement after a successful carrier delivery scan. We may review available information and assist with a carrier inquiry when reasonably possible.

13. Returned-to-Sender Packages

Packages may be returned to NU BioTech Labs, LLC because of an incorrect address, refused delivery, failed delivery attempts, an unclaimed package, carrier restrictions, or another delivery issue.

If a package is returned to us, we will review the circumstances and contact the customer when appropriate. Additional shipping charges may be required before reshipment.

Original shipping fees and carrier return fees may be non-refundable, subject to applicable law and the circumstances of the shipment.

14. Bulk Orders

For orders containing 25 or more vials of a single product, please contact [email protected] before placing your order. Volume pricing and consolidated shipping arrangements may be available subject to approval.

15. Contact NU BioTech Labs, LLC