Refunds & Returns Policy
Please review this policy carefully before placing an order. Except where required by applicable law, all sales become final once an order has shipped.
Last updated: August 27, 2026Due to the nature of our research-use products and associated handling, storage, quality-control, contamination-prevention, and chain-of-custody requirements, Products generally cannot be returned once shipped. Cancellation requests received before fulfillment begins may be considered but are not guaranteed. Except where required by applicable law, all sales are final once an order has shipped.
1. Order Cancellations
To request a cancellation, contact [email protected] as soon as possible. Cancellation requests received before fulfillment begins may be considered but are not guaranteed. Once an order has shipped, it cannot be canceled.
2. Returns and Refunds After Shipment
Due to the nature of our research-use products, we generally do not accept returns or exchanges after Products have left our facility. Except where required by applicable law or expressly approved by NU BioTech Labs, LLC after review of a documented order issue, sales are final after shipment.
Customers are responsible for reviewing all order details before submitting payment, including:
- Product names, strengths, and selected variations;
- Product quantities;
- Billing and shipping information;
- Email address and telephone number;
- The selected shipping method;
- Research-use acknowledgments, certifications, and Site requirements.
3. Incorrect or Incomplete Customer Information
NU BioTech Labs, LLC is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information submitted by the customer during checkout.
This may include an incorrect street address, apartment or suite number, postal code, recipient name, email address, or telephone number. Customers should contact us immediately after discovering an error. Address corrections or order changes cannot be guaranteed after processing begins.
4. Shipping Carrier Responsibility
After a package has been transferred to a shipping carrier, it is no longer under the direct physical control of NU BioTech Labs, LLC. Carrier delays, routing errors, unsuccessful delivery attempts, weather disruptions, service interruptions, and other circumstances outside our reasonable control do not automatically qualify an order for a refund.
Where reasonably possible, we may assist with reviewing tracking information or initiating a carrier inquiry. Assistance with an investigation does not guarantee a refund, replacement, reshipment, or account credit.
5. Lost, Delayed, or Misdelivered Packages
If tracking shows no meaningful movement for seven business days after carrier acceptance, customers may contact us so we can review the shipment and, when appropriate, initiate an inquiry with the carrier.
NU BioTech Labs, LLC may assist with a carrier inquiry when reasonably possible. Any replacement, reshipment, refund, or account credit will be determined after reviewing the circumstances and available documentation, subject to applicable law.
6. Damaged or Incorrect Orders
If an order arrives visibly damaged or contains an incorrect product, contact [email protected] within 72 hours of delivery.
Include the following information with your request:
- Your full name and order number;
- A clear description of the issue;
- Photographs of the outer shipping package;
- Photographs of the shipping label;
- Photographs of the damaged or incorrect product.
Do not discard the product, shipping materials, or packaging until our team has completed its review. Submitting a claim does not automatically guarantee approval. NU BioTech Labs, LLC will evaluate the available documentation and determine an appropriate resolution, subject to applicable law.
7. Product Handling and Storage
Customers are responsible for following applicable product documentation and appropriate laboratory handling and storage practices after delivery. NU BioTech Labs, LLC is not responsible for degradation, damage, contamination, or loss resulting from improper storage, handling, environmental exposure, or other circumstances occurring after delivery that are outside our reasonable control.
8. Unauthorized Returns
Do not return any product to NU BioTech Labs, LLC without prior written authorization. Unauthorized returns may be refused, discarded, or returned to the sender and will not qualify for a refund, replacement, exchange, or account credit.
Written authorization to return an item does not guarantee that a refund, replacement, exchange, or credit will be issued. Any resolution will depend on our review of the specific circumstances.
9. Chargebacks and Payment Disputes
Before submitting a chargeback or payment dispute, customers should contact [email protected] so that we may review the matter and attempt to resolve any legitimate order concern.
Knowingly fraudulent payment disputes, including falsely claiming that an authorized transaction was unauthorized, may result in suspension or termination of the associated customer account and may prevent future purchases from the Site.
10. Contact NU BioTech Labs, LLC
NU BioTech Labs, LLC
Order support:
[email protected]
Include your full name, order number, and a clear description of your request so that our team can review the matter efficiently.
By placing an order through NU BioTech Labs, LLC, you acknowledge that you have reviewed and accepted this Refunds & Returns Policy, including the applicable cancellation, return, refund, shipping-claim, and order-issue procedures described above.
